Agreement

Agreement
1. Non-Refundable Policy
All sales on this website are non-refundable, except as specifically stated in these
Terms.
Refunds are issued only if the Seller is unable to resend a replacement parcel in the
event of loss or severe damage.
No other refund grounds apply.

2. Shipping and Transfer of Risk
2.1. All orders are shipped using third-party carriers.
2.2. The seller is responsible for: packing the order, transferring the parcel to the
carrier’s warehouse, making sure the parcel is registered, and providing a tracking
number as soon as he gets it from the carrier.
2.3. The Seller is not responsible for actions, errors, or failures of postal or courier
services, including:
loss of parcel;
damage during transit;
delays (including delays caused by customs clearance process)
customs retention or destruction.

3. Lost or Damaged Parcels
If a parcel is confirmed lost or arrives severely damaged, the Seller will:
3.1. Provide one free item, if possible. (The item will be made for free but the cost of
delivery lays on the buyer)
If replacement is not possible (e.g., limited edition, discontinued product, raw
materials unavailable, international restrictions), the Seller will instead issue:

3.2. A full refund
The Buyer must provide:
photos of damage (if applicable),
confirmation from the carrier or tracking evidence indicating loss.

4. Tracking and Proof of Delivery

4.1. The Seller provides a tracking number for every shipment.
4.2. A parcel marked by the carrier as “Delivered” constitutes full fulfillment of the
Seller’s obligations.
4.3. Any disputes regarding stolen parcels after delivery (“porch theft”) must be
resolved by the Buyer with their local postal service or police. 

5. Customs and Import Responsibilities

The Buyer is solely responsible for:
compliance with import regulations;
customs duties and taxes;
possible customs delays, seizures, or restrictions.
No refund is issued in case of customs confiscation unless the Seller is able to
recover the item from the carrier.

6. Acceptance of Terms

By placing an order, the Buyer confirms that they:
have fully read and understood these Terms;
agree to the non-refundable policy;
accept that risk transfers upon shipment;
agree to replacement-only resolution for lost/damaged parcels.

A checkbox stating “I agree to the Terms of Sale” must be checked before checkout.
This checkbox serves as explicit legal acceptance of this public offer.

7. Applicable Law

These Terms are governed by the laws of Georgia, without regard to conflict-of-law
principles.
Any disputes shall be resolved in the courts of Tbilisi, Georgia, unless otherwise
required by mandatory consumer protection laws of the Buyer’s country.